Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

Be returned within 15 days of delivery.
Be unworn, unused, and in their original condition.
Include all original tags, labels, and packaging where applicable.
Be accompanied by a receipt or other valid proof of purchase.

Additional non-returnable items:

Gift cards
Intimate or sanitary products
Personal-care items where applicable
Items that have been worn, washed, altered, or damaged after delivery

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the courier address.

Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:
An item shows clear signs of wear or use.
The item is not in its original condition.
The item has been damaged or is missing parts for reasons not caused by Repro Haul.
The return is received more than 15 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@reprohaul.com and send your item to: {Contact}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to contact form and get the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Important Note

This return policy does not limit any mandatory consumer rights that may apply under the laws of the country where you purchase our products.